Next Generation 9-1-1 (NG9-1-1)

NextGen9-1-1 stands for NextGeneration9-1-1 (abbreviated NG9-1-1 or NG911). NG9-1-1 refers to the ability to transmit, receive, process, transfer, dispatch, use, and store both voice and data (in the form of pictures, videos, text messages, and incident information) associated with a 9-1-1 call or request for emergency assistance.

The NG9-1-1 system that will be implemented in Arkansas will contain the same functions of the current analog system while providing for greater accessibility, interoperability, and a more efficient use of 9-1-1 resources.  NG9-1-1 will enable the transfer of 9-1-1 calls between geographically dispersed Public Safety Answering Points (PSAPs), increase sharing of data and resources to improve emergency response, and improve coordination and partnerships within the 9-1-1 community.

The Arkansas 911 Board is responsible for the creation, operation, maintenance, and oversight of a state-wide ESInet that interconnects all public safety answering points in the state to begin the implementation of NG9-1-1.

NG911 Benefits

  • Improved response times and location data
  • Data sharing and call transfer interoperability between PSAPs 
  • Improved redundancy and reliability 
  • Greater visibility within emergency incidents: video from public-safety systems, video and images from citizens, and texts to and from citizens 

NG911 Challenges

  • Adequate funding mechanism for system maintenance particularly for smaller PSAPs 
  • Increased cost during initial implementation
  • Up to date and relevant 9-1-1 legislation
  • Training and Standards
  • State-wide governance, coordination, and planning
  • Increased cyber security threats


  • Act 660 – Public Safety Act of 2019

State / National Initiatives  and Resources

National 911 Program

Next Generation 911 for Public Safety Leaders –

NextGen911 Cost Study –

NG9-1-1 and FirstNet Guide for State and Local Authorities –

Federal Communications Commission (FCC) 

9-1-1 Fee Reports and Reporting –

Legal and Regulatory Framework for NG911 Services –

Transition to NG911 –

Task Force on Optimal PSAP Architecture (TFOPA) –

National Emergency Number Association (NENA) –

Standards for 9-1-1 and NG911 –

National Association of Public Safety Officials (APCO) –

Resources for NG911 –

Project 43: Broadband Implications for the PSAP –