Frequently Asked Questions
Who administers 9-1-1 in my city or county?
9-1-1 operations in Arkansas are managed by local Public Safety Answering Points (PSAP). A PSAP may be overseen by and serve a county or municipality. All 75 counties have at least one PSAP and within some counties one or more municipalities have a separate PSAP.
How do I get my 9-1-1 address?
In Arkansas, 9-1-1 addresses are assigned by local city or county authorities.
Where does the Arkansas 911 Board meet?
The Arkansas 911 Board typically meets at the Arkansas Division of Emergency Management located at Building 9501 – Camp Joseph T. Robinson, North Little Rock, AR 72199. There are times when the Board meets at other locations. Please visit the Board Calendar section of this website or the Arkansas Public Meetings website for information on scheduled meetings including location.
When does the Arkansas 911 Board meet?
The Arkansas 911 Board has established the third Thursday of each month at 1:00 p.m. as a regular monthly meeting date. Should the frequency of meetings change, the Board Calendar on this website and the Arkansas Public Meetings Calendar will be updated to reflect the meeting date, time, and location for all meetings.
Are board meetings open to the public?
Yes – but the Board may invoke an Executive Session if requirements of the Arkansas Open Meetings Act are met. If the Board anticipates an Executive Session they attempt to schedule them at the end of a meeting agenda.
How are Arkansas 911 Board members selected?
All board members are appointed following the requirements of A.C.A. § 12-10-305.
How is 9-1-1 funded in Arkansas?
Each wireless, VoIP, and nontraditional telephone subscriber in Arkansas pays a $1.30 public safety charge per connection per month on their billing statement. Telephone service providers then remit these revenues to the Arkansas Public Safety Trust Fund (APSTF).
Subscribers that use a prepaid telephone service pay a percentage at the point of sale and these funds are also remitted to the APSTF.
Once the Arkansas 911 Board receives these revenues from the APSTF, it disburses 83.75% of funds to the 100 Public Safety Answering Points that administer local 9-1-1 systems on a population basis.
What is the schedule for PSAP distributions from the Arkansas 911 Board?
Distributions will be made on a quarterly basis with deposits in March, June, September and December.
